Some students have found creating another user account with "Allow user to administer this computer", restarting the Mac and logging with the new user account allowed them to start LockDown Browser. We also recommend doing a complete power down and restart of your Mac.įor Macs, the "a4 error" can be due to permissions issues with the specific user account on the Mac. For Macs, you should check settings in System Preferences->Security & Privacy. Once the file is downloaded successfully, double click to install the LockDown Browser. These domains may need to be added as "trusted sites" in security settings on the local computer and may need to be added to network firewalls or routers. The Respondus will detect your OS and click ‘Install Now’ to download the software. Please verify LockDown Browser can access the following domains at start-up: This can happen when your internet connection fails, or when security settings or another application blocks access to the Respondus servers. Note: Select Advanced Settings Under Lockdown Browser Settings to see the iPad option.For LockDown Browser-Mac, the "Update Check failed" warning typically indicates security settings or another application is blocking access to the Respondus servers that LockDown Browser accesses at start-up. Click Continue to LockDown Browser if prompted.Contact the instructor for the course so they can enable this feature.The instructor does not have the LockDown Browser enabled Resolution You will need to install the iPad Edition of LockDown Browser from iTunes.Your Instructor will need to enable the use of an iPad for the exam.The instructor needs to use the LockDown Browser "dashboard" to enable the settings.Įrror: If you wish to take an exam with an iPad (iOS 7.1+), two things need to happen When I try to take a D2L quiz in lockdown browser, I get an error messageĮrror: There is a problem with the LockDown Browser settings for this course.
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